Why Accessibility Should Be the Foundation of Your Customer and Partner Education

Education is about giving people the tools they need to succeed. But if your training materials aren’t accessible, you’re leaving some learners behind. Accessibility in customer and partner education is not just a “nice-to-have” — it’s essential. It ensures that everyone can access your training, no matter their abilities. And when everyone can learn, your business benefits too.

What Does Accessibility in Learning Look Like?

Accessible education means making sure that everyone can use your training materials, regardless of their physical or cognitive abilities. This can include:

• Screen reader compatibility for visually impaired learners
• Keyboard navigation for users who don’t use a mouse
• Subtitles and transcripts for audio and video content
• Adjustable text size and contrast for better readability

At Skilljar, we follow Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards to ensure our platform is accessible to everyone. This means your content will be usable for learners who rely on assistive technologies, helping you reach a broader audience.

Why Accessibility is Good for Business

Making your content accessible isn’t just the right thing to do—it’s smart business. When you make sure your training works for everyone, you widen your potential user base and create a better learning experience for all.

Accessible training helps learners get up to speed with your product faster, which means fewer support requests and more satisfied customers. And satisfied customers are more likely to stick around and keep using your product. That’s a win for everyone.

Skilljar’s platform is designed to help you create accessible, scalable learning experiences. Whether you’re onboarding new customers or training partners, our tools make it easy to meet the diverse needs of your learners.

Scaling with Accessibility

Accessible learning also makes it easier to scale your training programs. With Skilljar, you can move from one-on-one training to self-paced learning that works for everyone. This allows your team to focus on more strategic tasks while giving learners the flexibility to learn at their own pace.

Without accessibility, some learners are left behind. By ensuring your content is accessible—whether through screen reader compatibility, keyboard navigation, or subtitles—you make sure that every learner can succeed with your product. And when learners succeed, so does your business.

How Skilljar Makes Accessibility Simple

At Skilljar, we’ve built accessibility into our platform from the start. Here’s how we help you create accessible learning experiences:

• Custom Learning Paths: Tailor learning journeys for different segments so all learners get content that’s relevant to them.
• Screen Reader Compatibility: Our platform works smoothly with screen readers, making sure visually impaired users can fully engage with your training.
• Keyboard Navigation: For users who don’t use a mouse, our platform is easy to navigate using only a keyboard.
• Subtitles and Transcripts: All video and audio content can include subtitles and transcripts, ensuring hearing-impaired learners can follow along.

Now is the Time to Prioritize Accessibility

As more learning happens online, accessible education is no longer optional. It’s essential. Accessible customer and partner education not only meets compliance standards, but it also creates a better experience for every learner. And when learners have a positive experience, they’re more likely to stay loyal to your product.

At Skilljar, we’re committed to helping you build inclusive, accessible training programs. When you prioritize accessibility, you help every learner succeed—and that’s good for your business.

The Bottom Line

Accessibility isn’t just an add-on—it’s a key part of any effective customer education strategy. By ensuring your learning content works for everyone, you create a space where all learners can thrive. And when they thrive, your business grows.

Ready to get started?
Find out how Skilljar can help you build accessible customer education programs that drive real results.