Skilljar Learner Platform Accessibility Conformance Report

(Based on VPAT® Version 2.5)

Name of Product/Version:

Skilljar Platform, Learner Experience on Theme v3

Report Date:

8/29/24

Product Description:

Skilljar is a customer training platform for companies to accelerate product adoption and increase customer retention.

Contact Information:

accessibility@skilljar.com

Notes:

The Skilljar Accessibility Conformance Report is designed to address the compliance of Skilljar with WCAG 2.2 standards, level AA. This report applies to the Learner Experience only, as detailed below.

Skilljar’s most current theme version, Theme v3, has been evaluated.

The following pages were evaluated by internal and external audits, conducted on pages running on Theme v3 with no additional custom code.

  • My Profile
  • Curriculum page
  • Checkout pages
  • Login pagesome text
    • Access code
  • Lesson pagessome text
    • HTML
    • Video
    • Quiz
    • Files/Web Content
    • Webpackages pages (tested without content)
    • Flexible lessons pages
    • ILT / Live training lessons
    • Caveon
    • SCORM
  • Catalog pages
  • Calendar page
  • Paths page
  • Plans page

“Learner Experience,”  “Skilljar Platform,” and “The Platform" all refer to Skilljar's web application as used by a learner. This report applies to the default Skilljar learner experience. Plugins, embeds, and additional customization, code, and content must be independently verified.

Evaluation Methods Used:

Initial internal evaluations were conducted on Google Chrome using:

  • Google Lighthouse automated extension
  • Manual tests with WCAG guidelines
  • Mac Voice Over

Three additional external evaluations of the platform have been done:

  • One evaluation used the Deque Axe extension tool and an external auditing service for manual checks.
  • The second used a combination of manual checks and automatic tools, including A11y, Wave/Web Aim, Google Lighthouse Tools, and Deque tools.
  • The third used the external tool Accessibility Insights for the Web automated extension as well as manual checks.

New features on the platform are now evaluated with the following on Google Chrome:

  • Manual checks recommended by WCAG resources, as well as the
  • SiteImprove Accessibility automated web checker
  • Mac VoiceOver
Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline Included In Report
Web Content Accessibility Guidelines 2.0

Level A (Yes )

Level AA (Yes )

Level AAA (Yes )
Web Content Accessibility Guidelines 2.1

Level A (Yes )

Level AA (Yes )

Level AAA ( Yes )
Web Content Accessibility Guidelines 2.2

Level A (Yes )

Level AA (Yes )

Level AAA ( Yes )
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018 ( Yes )
EN 301 549 Accessibility requirements for ICT products and services - V3.1.1 (2019-11) AND EN 301 549 Accessibility requirements for ICT products and services - V3.2.1 (2021-03) ( Yes )
Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can only be used in WCAG Level AAA criteria.
WCAG 2.2 Report

Tables 1 and 2 also document conformance with:

  • EN 301 549:  Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 of Chapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.2 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

‍

Table 1: Success Criteria, Level A

Notes: Partially Supports. See table for details.

Criteria Conformance Level  Remarks and Explanations

1.1.1 Non-text Content (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.1.1 (Web)

  • 10.1.1.1 (Non-web document)

  • 11.1.1.1.1 (Open Functionality Software)

  • 11.1.1.1.2 (Closed Functionality Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports

On the Skilljar platform most meaningful non-text content is presented to the user with a text alternative that serves an equivalent purpose, while decorative non-text content is hidden to assistive technologies.

One area of note:

• The circle and tick marks on the Curriculum page do not currently have alternative text that explicitly describes a tick mark or circle, although the screen reader does announce if you have visited the link for the lesson which is what the graphic tells the user.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.1 (Web)

  • 10.1.2.1 (Non-web document)

  • 11.1.2.1.1 (Open Functionality Software)

  • 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports

  • Audio-only content can be created in a lesson and a transcript can be provided using an HTML block.

  • Video content closed captioning is supported.

  • Content needs to be made accessible by the content authors/platform administrators. 

1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.2 (Web)

  • 10.1.2.2 (Non-web document)

  • 11.1.2.2 (Open Functionality Software)

  • 11.1.2.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Skilljar does not provide recorded videos on the platform. Content needs to be made accessible by the content authors/platform administrators. Captioning is available to be added on all uploaded video content. 

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.3 (Web)

  • 10.1.2.3 (Non-web document)

  • 11.1.2.3.1 (Open Functionality Software)

  • 11.1.2.3.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Not Applicable Skilljar does not provide recorded content on the platform. Platform administrators can add audio lessons to create audio descriptions.

1.3.1 Info and Relationships (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.1 (Web)

  • 10.1.3.1 (Non-web document)

  • 11.1.3.1.1 (Open Functionality Software)

  • 11.1.3.1.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Partially Supports

Skilljar’s platform, generally, uses WCAG and aria standards to note info and relationships. There is one known exception.

  • On pages with filters: The aria role for the expanded filter group is not currently correct, and it may be confusing to some screen readers

1.3.2 Meaningful Sequence (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.2 (Web)

  • 10.1.3.2 (Non-web document)

  • 11.1.3.2.1 (Open Functionality Software)

  • 11.1.3.2.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Skilljar pages display information in a meaningful sequence.

1.3.3 Sensory Characteristics (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.3 (Web)

  • 10.1.3.3 (Non-web document)

  • 11.1.3.3 (Open Functionality Software)

  • 11.1.3.3 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Skilljar does not have any content which only uses sensory characteristics.

1.4.1 Use of Color (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.1 (Web)

  • 10.1.4.1 (Non-web document)

  • 11.1.4.1 (Open Functionality Software)

  • 11.1.4.1 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Many of Skilljar’s colors depend on the settings selected by the user in the administrative dashboard. In these cases the user must select appropriate colors.

1.4.2 Audio Control (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.2 (Web)

  • 10.1.4.2 (Non-web document)

  • 11.1.4.2 (Open Functionality Software)

  • 11.1.4.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Skilljar does not have audio media autoplay turned on automatically, however, content authors may choose to turn on autoplay for videos. Skilljar encourages content authors to be familiar with 1.4.2.

2.1.1 Keyboard (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.1.1 (Web)

  • 10.2.1.1 (Non-web document)

  • 11.2.1.1.1 (Open Functionality Software)

  • 11.2.1.1.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports

Skilljar’s learner experience is accessible via keyboard operation.

Customers who add custom code are advised to test their code.

2.1.2 No Keyboard Trap (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.1.2 (Web)

  • 10.2.1.2 (Non-web document)

  • 11.2.1.2 (Open Functionality Software)

  • 11.2.1.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Skilljar ensures that users are not trapped in content or subsections of content on the Learners experience by providing Close or a Cancel button to dismiss modal dialogs, accepting also the ESC keystroke. 

2.1.4 Character Key Shortcuts (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.2.1.4 (Web)

  • 10.2.1.4 (Non-web document)

  • 11.2.1.4.1 (Open Functionality Software)

  • 11.2.1.4.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Supports On the Skilljar platform, shortcuts are only active when the component it affects has keyboard focus. 

2.2.1 Timing Adjustable (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.2.1 (Web)

  • 10.2.2.1 (Non-web document)

  • 11.2.2.1 (Open Functionality Software)

  • 11.2.2.1 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports

The Skilljar platform allows a content creator to set a time limit on some questions in the admin dashboard. This is an optional setting and should be set when appropriate by the creator.

The remaining is announced automatically for users using a screen reade. These announcements increase in frequency as the time approaches zero.

2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.2.2 (Web)

  • 10.2.2.2 (Non-web document)

  • 11.2.2.2 (Open Functionality Software)

  • 11.2.2.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Skilljar supports video and audio players that allows users to stop , pause, and restart time-based content. 

2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.3.1 (Web)

  • 10.2.3.1 (Non-web document)

  • 11.2.3.1 (Open Functionality Software)

  • 11.2.3.1 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Skilljar does not have content in the platform which flashes or strobes. 

2.4.1 Bypass Blocks (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.1 (Web)

  • 10.2.4.1 (Non-web document) – Does not apply

  • 11.2.4.1 (Open Functionality Software) – Does not apply

  • 11.2.4.1 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs) – Does not apply to non-web docs

 Supports The Skilljar Platform includes a ‘Skip Link’ accessible through the keyboard. 

2.4.2 Page Titled (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.2 (Web)

  • 10.2.4.2 (Non-web document)

  • 11.2.4.2 (Open Functionality Software) - Does not apply

  • 11.2.4.2 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Partially Supports

The Skilljar Platform has titled pages throughout the platform, with the following notes:

  • The <page title> of a page is pulled from the Lesson, Course, or Page title. We recommend creating accessible titles for each of your pages when naming them. This is ultimately up to the content creator.

2.4.3 Focus Order (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.3 (Web)

  • 10.2.4.3 (Non-web document)

  • 11.2.4.3 (Open Functionality Software)

  • 11.2.4.3 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports

The Skilljar Platform has a focus order that matches the visual order of the page.

One area of note: On the curriculum page a user must tab through the lessons to access the “About this Course” section via keyboard entry.

2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.4 (Web)

  • 10.2.4.4 (Non-web document)

  • 11.2.4.4 (Open Functionality Software)

  • 11.2.4.4 (Closed Software

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports The Skilljar platform provides links that indicate their purpose in context.

2.5.1 Pointer Gestures (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.2.5.1 (Web)

  • 10.2.5.1 (Non-web document)

  • 11.2.5.1 (Open Functionality Software)

  • 11.2.5.1 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Not Applicable The Skilljar Platform does not have any pointer-gesture activities.

2.5.2 Pointer Cancellation (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.2.5.2 (Web)

  • 10.2.5.2 (Non-web document)

  • 11.2.5.2 (Open Functionality Software)

  • 11.2.5.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Supports The Skilljar Platform does not have actions on the platform which require a down-event for a single pointer.

2.5.3 Label in Name (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.2.5.3 (Web)

  • 10.2.5.3 (Non-web document)

  • 11.2.5.3.1 (Open Functionality Software)

  • 11.2.5.3.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Supports Skilljar platform components contain labels and the text is in the name of the item.

2.5.4 Motion Actuation (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.2.5.4 (Web)

  • 10.2.5.4 (Non-web document)

  • 11.2.5.4 (Open Functionality Software)

  • 11.2.5.4 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Not applicable Skilljar’s learner experience does not contain any components that require device/user motion.

3.1.1 Language of Page (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.1.1 (Web)

  • 10.3.1.1 (Non-web document)

  • 11.3.1.1.1 (Open Functionality Software)

  • 11.3.1.1.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Partially Supports The Skilljar Platform contains the language of the page in HTML title attributes. 

3.2.1 On Focus (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.2.1 (Web)

  • 10.3.2.1 (Non-web document)

  • 11.3.2.1 (Open Functionality Software)

  • 11.3.2.1 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports Overall, Skilljar does not have components that change context when they receive focus.

3.2.2 On Input (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.2.2 (Web)

  • 10.3.2.2 (Non-web document)

  • 11.3.2.2 (Open Functionality Software)

  • 11.3.2.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports The Skilljar Platform does not have any components that change context on input. 

3.2.6 Consistent Help (Level A 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports Skilljar Platform provides consistent help on the platform.

3.3.1 Error Identification (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.3.1 (Web)

  • 10.3.3.1 (Non-web document)

  • 11.3.3.1.1 (Open Functionality Software)

  • 11.3.3.1.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports The Skilljar Platform has the accessible error identification on input, and is automatically detected. 

3.3.2 Labels or Instructions (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.3.2 (Web)

  • 10.3.3.2 (Non-web document)

  • 11.3.3.2 (Open Functionality Software)

  • 11.3.3.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports The Skilljar Platform contains components which have proper labels.

3.3.7 Redundant Entry (Level A 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports The Skilljar Platform does not require a user to repeatedly enter in redundant information, with the exception of the login process, which requires information to be re-entered for security purposes. 

4.1.1 Parsing (Level A)

Applies to:

WCAG 2.0 and 2.1 – Always answer ‘Supports’

WCAG 2.2 (obsolete and removed) - Does not apply

EN 301 549 Criteria

  • 9.4.1.1 (Web)

  • 10.4.1.1 (Non-web document)

  • 11.4.1.1.1 (Open Functionality Software)

  • 11.4.1.1.2 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports For WCAG 2.0, 2.1, EN 301 549, and Revised 508 Standards, the September 2023 errata update indicates this criterion is always supported. See the WCAG 2.0 Editorial Errata and the WCAG 2.1 Editorial Errata.

4.1.2 Name, Role, Value (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.4.1.2 (Web)

  • 10.4.1.2 (Non-web document)

  • 11.4.1.2.1 (Open Functionality Software)

  • 11.4.1.2.2 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Partially Supports

For the most part, the Skilljar Platform, components on a page have the proper name, role, and value which can be identified using assistive technology.

An exception exists on the global search page, where the buttons have an incorrect role of ‘filter.’
Table 2: Success Criteria, Level AA

Notes: Partially Supports. See table for details.

Criteria Conformance Level  Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.4 (Web)

  • 10.1.2.4 (Non-web document)

  • 11.1.2.4 (Open Functionality Software)

  • 11.1.2.4 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Not Applicable The Skilljar Platform does not provide media within the platform. Administrators can add captions to any video or transcripts for audio content to the platform using the video hosting tool. 

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.5 (Web)

  • 10.1.2.5 (Non-web document)

  • 11.1.2.5 (Open Functionality Software)

  • 11.1.2.5 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Not Applicable The Skilljar Platform does not provide media within the platform. Administrators can add a video unit and an audio unit for the audio description of a video. Skilljar encourages users to utilize video players which support audio descriptions within the player itself. 

1.3.4 Orientation (Level AA 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.4 (Web)

  • 10.1.3.4 (Non-web document)

  • 11.1.3.4 (Open Functionality Software)

  • 11.1.3.4 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Supports On the Skilljar Platform, content does not restrict its view and operation to a single display orientation, 

1.3.5 Identify Input Purpose (Level AA 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.5 (Web)

  • 10.1.3.5 (Non-web document)

  • 11.1.3.5.1 (Open Functionality Software)

  • 11.1.3.5.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Supports On the Skilljar Platform, the purpose of each input field collecting information about the user can be programmatically determined.

1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.3 (Web)

  • 10.1.4.3 (Non-web document)

  • 11.1.4.3 (Open Functionality Software)

  • 11.1.4.3 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports

The Skilljar Platform contains elements that meet the color contrast standards when using default colors. Customers are responsible for custom colors that are added.

1.4.4 Resize text (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.4 (Web)

  • 10.1.4.4 (Non-web document)

  • 11.1.4.4.1 (Open Functionality Software)

  • 11.1.4.4.2 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports On the Skilljar Platform, text can be resized to 200% without loss of information. 

1.4.5 Images of Text (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.5 (Web)

  • 10.1.4.5 (Non-web document)

  • 11.1.4.5.1 (Open Functionality Software)

  • 11.1.4.5.2 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports The Skilljar Platform does not contain images of text on the platform. If an administrator adds in an image with text, the Skilljar platform provides methods of adding alt tags. 

1.4.10 Reflow (Level AA 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.10 (Web)

  • 10.1.4.10 (Non-web document)

  • 11.1.4.10 (Open Functionality Software)

  • 11.1.4.10 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Partially Supports

On most pages, the Skilljar Platform supports reflow of content.

There is one exception:

  • The play/pause, rewind function, and video progress bars are lost on the JW player when enlarged to 400%. There is a workaround to this issue– if a user views the video in full screen, they have access to all controls. 

1.4.11 Non-text Contrast (Level AA 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.11 (Web)

  • 10.1.4.11 (Non-web document)

  • 11.1.4.11 (Open Functionality Software)

  • 11.1.4.11 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Supports

The Skilljar Platform relies on a user to select default branding colors. Skilljar encourages users to check the contrast of all color selections on the platform.

1.4.12 Text Spacing (Level AA 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.12 (Web)

  • 10.1.4.12 (Non-web document)

  • 11.1.4.12 (Open Functionality Software)

  • 11.1.4.12 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Partially Supports The text properties on the Skilljar Platform are adjustable on components on pages.

1.4.13 Content on Hover or Focus (Level AA 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.13 (Web)

  • 10.1.4.13 (Non-web document)

  • 11.1.4.13 (Open Functionality Software)

  • 11.1.4.13 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Partially supports On the Skilljar Platform, hover content is dismissible, hoverable, and persistent. 

2.4.5 Multiple Ways (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.5 (Web)

  • 10.2.4.5 (Non-web document) – Does not apply

  • 11.2.4.5 (Open Functionality Software) – Does not apply

  • 11.2.4.5 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs) – Does not apply to non-web docs

 Supports On the Skilljar Platform, there are multiple ways to locate a web page in a set of pages. 

2.4.6 Headings and Labels (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.6 (Web)

  • 10.2.4.6 (Non-web document)

  • 11.2.4.6 (Open Functionality Software)

  • 11.2.4.6 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports

Headings and labels on the Skilljar Platform display a topic and purpose.

2.4.7 Focus Visible (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.7 (Web)

  • 10.2.4.7 (Non-web document)

  • 11.2.4.7 (Open Functionality Software)

  • 11.2.4.7 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Partially Supports

On the Skilljar Platform, most components have a visible focus state when the keyboard focus indicator is used.

  • In some cases, within lessons and on pages, when a link spans over two lines, the focus indicator does not encompass both lines of the link. The circumstances under which this happens are the following: The link is long and the breakpoint for the screen is narrow.

  • There are two buttons on the platform that are not owned by Skilljar. They are owned by X and Facebook and are the “Share” buttons for Facebook and X. These two buttons do not currently have visible focus states. There is a code snippet that an admin user can add to hide these buttons for all learners.

2.4.11 Focus Not Obscured (Minimum) (Level AA 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports On the Skilljar Platform, when a user interface component receives keyboard focus, the component is not entirely hidden due to author-created content.

2.5.7 Dragging Movements (Level AA 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports The Skilljar Learner Platform does not contain any interactions requiring dragging movements. If a content author does add in content, Skilljar encourages an accessibility audit of the component. 

2.5.8 Target Size (Minimum) (Level AA 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports On the Skilljar Platform, the size of the target for pointer inputs for components is at least 24 by 24 CSS pixels,

3.1.2 Language of Parts (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.1.2 (Web)

  • 10.3.1.2 (Non-web document)

  • 11.3.1.2 (Open Functionality Software) – Does not apply

  • 11.3.1.2 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Does Not Support

On the Skilljar Platform, a user can utilize browser tools to select languages. The language of pages is set in the HTML attribute as well. Skilljar also offers different ways of content authors to give language options or translations of courses.

However, the Skilljar Platform does not currently support parts of the page into different languages. 

3.2.3 Consistent Navigation (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.2.3 (Web)

  • 10.3.2.3 (Non-web document) – Does not apply

  • 11.3.2.3 (Open Functionality Software) – Does not apply

  • 11.3.2.3 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs) – Does not apply to non-web docs

 Supports The Skilljar Learner Platform supports consistent navigation throughout the platform. If an administrator creates their own menu changes or adds custom code, Skilljar encourages users to review consistent navigation practices. 

3.2.4 Consistent Identification (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.2.4 (Web)

  • 10.3.2.4 (Non-web document) – Does not apply

  • 11.3.2.4 (Open Functionality Software) – Does not apply

  • 11.3.2.4 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs) – Does not apply to non-web docs

 Supports On the Skilljar Platform, components that have the same functionality within a set of Web pages are identified consistently.

3.3.3 Error Suggestion (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.3.3 (Web)

  • 10.3.3.3 (Non-web document)

  • 11.3.3.3 (Open Functionality Software)

  • 11.3.3.3 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user, unless it would jeopardize the security or purpose of the content. (Level AA)

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.3.4 (Web)

  • 10.3.3.4 (Non-web document)

  • 11.3.3.4 (Open Functionality Software)

  • 11.3.3.4 (Closed Software)

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

 Supports On the Skilljar Platform, on pages that require the user to submit information, submissions are either reversible, checked, or confirmed. 

3.3.8 Accessible Authentication (Minimum) (Level AA 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports On the Skilljar Platform, users are not required to perform cognitive function tests unless personal content is entered into the platform. .

4.1.3 Status Messages (Level AA 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

  • 9.4.1.3 (Web)

  • 10.4.1.3 (Non-web document)

  • 11.4.1.3 (Open Functionality Software)

  • 11.4.1.3 (Closed Software) – Does not apply

  • 11.8.2 (Authoring Tool)

  • 12.1.2 (Product Docs)

  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

 Supports On the Skilljar Platform, most status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus.
Table 3: Success Criteria, Level AAA

Notes: The Skilljar Platform aims to meet WCAG 2.2 AA standards, but occasionally meets AAA standards. See table for details.

Criteria Conformance Level Remarks and Explanations

1.2.6 Sign Language (Prerecorded) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Applicable The Skilljar Platform does not contain pre-recorded audio. Pre-recorded media that the author adds to the platform should be created by the author to meet accessibility standards.  

1.2.7 Extended Audio Description (Prerecorded) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Applicable The Skilljar Platform does not contain pre-recorded video or audio. The Skilljar Platform does not contain pre-recorded audio. Pre-recorded media that the author adds to the platform should be created by the author to meet accessibility standards

1.2.8 Media Alternative (Prerecorded) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Applicable The Skilljar Platform does not contain time-based media.

1.2.9 Audio-only (Live) (Level AAA)

EN 301 549 Criteria– Does not apply

Revised Section 508 – Does not apply

 Not Applicable The Skilljar Platform does not contain audio-only live content

1.3.6 Identify Purpose (Level AAA 2.1 and 2.2)

EN 301 549 Criteria– Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

1.4.6 Contrast (Enhanced) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Partially Supports The majority of the Skilljar Platform contains controls which meet enhanced contrast standards, with the exception of the elements listed in the AA table. Most color selections on the platform correspond to the content author’s theme color choices. 

1.4.7 Low or No Background Audio (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports The Skilljar Platform does not contain any background audio on the platform. 

1.4.8 Visual Presentation (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Does not support On the Skilljar Platform, the requirements for visual presentation for a user to control colors, font spacing, font width, line spacing and font size does not exist within the platform. 

1.4.9 Images of Text (No Exception) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports On the Skilljar Platform, there are no images of text to provide meaningful content. Content authors are responsible for evaluating the content they add to the platform. 

2.1.3 Keyboard (No Exception) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.2.3 No Timing (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports The Skilljar Platform does not contain time-sensitive tasks. Any tasks with deadlines can be adjusted by administrators. 

2.2.4 Interruptions (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.2.5 Re-authenticating (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.2.6 Timeouts (Level AAA 2.1 and 2.2)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.3.2 Three Flashes (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports The Skilljar Platform does not contain any flashing videos or animations. 

2.3.3 Animation from Interactions (Level AAA 2.1 and 2.2)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.4.8 Location (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Does not support The Skilljar Platform does not provide a sitemap or breadcrumb trail on the learner platform. 

2.4.9 Link Purpose (Link Only) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.4.10 Section Headings (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.4.12 Focus Not Obscured (Enhanced) (Level AAA 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.4.13 Focus Appearance (Level AAA 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

2.5.5 Target Size (Level AAA 2.1 and 2.2)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Does not support On the Skilljar Platform, most target sizes are around 36px minimum, with the exception of the view profile button (30px) and the full screen button (34px).

2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 and 2.2)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

3.1.3 Unusual Words (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Supports The Skilljar Platform does not include unusual words within the platform. Content authors are responsible for identifying specific definitions of words or phrases within their authored content on the platform.

3.1.4 Abbreviations (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

3.1.5 Reading Level (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

3.1.6 Pronunciation (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

3.2.5 Change on Request (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

3.3.5 Help (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Does not support The Skilljar Platform does not provide context-sensitive help on the platform. 

3.3.6 Error Prevention (All) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated

3.3.9 Accessible Authentication (Enhanced) (Level AAA 2.2 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

 Not Evaluated
Revised Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes: Partially Supports. See table for details.

Criteria Conformance Level  Remarks and Explanations
302.1 Without Vision Partially Supports

The Skilljar Platform is mostly usable without vision in the areas listed in the Scope of this Document. The features of the Learner Experience are designed to work with keyboard access and voice over technologies.

There are a few exceptions, please refer to WCAG 2.2 Section.
302.2 With Limited Vision Partially Supports

The Skilljar Platform provides browser zoom support as well as contrast and spacing adjustments as listed in the WCAG 2.2 Section. The Skilljar Platform is designed to work with keyboard access and voice over technologies.

There are a few exceptions, please refer to WCAG 2.2 Section.
302.3 Without Perception of Color Partially Supports

The Skilljar Platform supports minimum color contrast in most areas of the Learner experience.

There are a few exceptions, please refer to WCAG 2.2 Section.
302.4 Without Hearing Supports

The Skilljar Platform does not include content that is only audio-based.

Skilljar encourages content authors to upload video and audio content with captions and transcripts. 
302.5 With Limited Hearing Supports

The Skilljar Platform does not include content that is only audio-based.

Skilljar encourages content authors to upload video and audio content with captions and transcripts.
302.6 Without Speech Not Applicable No operation on the Skilljar Platform requires speech. 
302.7 With Limited Manipulation Partially Supports

The Skilljar Platform does not contain any operations that require fine motor control or simultaneous manual operations.

Review WCAG 2.2 Section to view details about target area sizes. 
302.8 With Limited Reach and Strength Partially Supports

The Skilljar Platform aims to be operable with limited reach and limited strength.

Review WCAG 2.2 Section to view details about target area sizes. 
302.9 With Limited Language, Cognitive, and Learning Abilities Partially Supports

The Skilljar Platform supports adaptive features to support individuals with limited cognitive, language, and learning abilities to make access simpler and easier.

There are a few exceptions, please refer to WCAG 2.2 Section.
Chapter 4: Hardware 

Notes: Not Applicable. Chapter 4 is not applicable to the Skilljar Platform as this platform is not hardware.

Criteria Conformance Level Remarks and Explanations
402 Closed Functionality Heading cell – no response required Heading cell – no response required
402.1 General Heading cell – no response required Heading cell – no response required
402.2 Speech-Output Enabled Heading cell – no response required Heading cell – no response required
402.2.1 Information Displayed On-Screen Not Applicable
402.2.2 Transactional Outputs Not Applicable
402.2.3 Speech Delivery Type and Coordination Not Applicable
402.2.4 User Control Not Applicable
402.2.5 Braille Instructions Not Applicable
402.3 Volume Heading cell – no response required Heading cell – no response required
402.3.1 Private Listening Not Applicable
402.3.2 Non-private Listening Not Applicable
402.4 Characters on Display Screens Not Applicable
402.5 Characters on Variable Message Signs Not Applicable
403 Biometrics Heading cell – no response required Heading cell – no response required
403.1 General Not Applicable
404 Preservation of Information Provided for Accessibility Heading cell – no response required Heading cell – no response required
404.1 General Not Applicable
405 Privacy Heading cell – no response required Heading cell – no response required
405.1 General Not Applicable
406 Standard Connections Heading cell – no response required Heading cell – no response required
406.1 General Not Applicable
407 Operable Parts Heading cell – no response required Heading cell – no response required
407.2 Contrast Not Applicable
407.3 Input Controls Heading cell – no response required Heading cell – no response required
407.3.1 Tactilely Discernible Not Applicable
407.3.2 Alphabetic Keys Not Applicable
407.3.3 Numeric Keys Not Applicable
407.4 Key Repeat Not Applicable
407.5 Timed Response Not Applicable
407.6 Operation Not Applicable
407.7 Tickets, Fare Cards, and Keycards Not Applicable
407.8 Reach Height and Depth Heading cell – no response required Heading cell – no response required
407.8.1 Vertical Reference Plane Not Applicable
407.8.1.1 Vertical Plane for Side Reach Not Applicable
407.8.1.2 Vertical Plane for Forward Reach Not Applicable
407.8.2 Side Reach Not Applicable
407.8.2.1 Unobstructed Side Reach Not Applicable
407.8.2.2 Obstructed Side Reach Not Applicable
407.8.3 Forward Reach Not Applicable
407.8.3.1 Unobstructed Forward Reach Not Applicable
407.8.3.2 Obstructed Forward Reach Not Applicable
407.8.3.2.1 Operable Part Height for ICT with Obstructed Forward Reach Not Applicable
407.8.3.2.2 Knee and Toe Space under ICT with Obstructed Forward Reach Not Applicable
408 Display Screens Heading cell – no response required Heading cell – no response required
408.2 Visibility Not Applicable
408.3 Flashing Not Applicable
409 Status Indicators Heading cell – no response required Heading cell – no response required
409.1 General Not Applicable
410 Color Coding Heading cell – no response required Heading cell – no response required
410.1 General Not Applicable
411 Audible Signals Heading cell – no response required Heading cell – no response required
411.1 General Not Applicable
412 ICT with Two-Way Voice Communication Heading cell – no response required Heading cell – no response required
412.2 Volume Gain Heading cell – no response required Heading cell – no response required
412.2.1 Volume Gain for Wireline Telephones Not Applicable
412.2.2 Volume Gain for Non-Wireline ICT Not Applicable
412.3 Interference Reduction and Magnetic Coupling Heading cell – no response required Heading cell – no response required
412.3.1 Wireless Handsets Not Applicable
412.3.2 Wireline Handsets Not Applicable
412.4 Digital Encoding of Speech Not Applicable
412.5 Real-Time Text Functionality Reserved for future Reserved for future
412.6 Caller ID Not Applicable
412.7 Video Communication Not Applicable
412.8 Legacy TTY Support Heading cell – no response required Heading cell – no response required
412.8.1 TTY Connectability Not Applicable
412.8.2 Voice and Hearing Carry Over Not Applicable
412.8.3 Signal Compatibility Not Applicable
412.8.4 Voice Mail and Other Messaging Systems Not Applicable
413 Closed Caption Processing Technologies Heading cell – no response required Heading cell – no response required
413.1.1 Decoding and Display of Closed Captions Not Applicable
413.1.2 Pass-Through of Closed Caption Data Not Applicable
414 Audio Description Processing Technologies Heading cell – no response required Heading cell – no response required
414.1.1 Digital Television Tuners Not Applicable
414.1.2 Other ICT Not Applicable
415 User Controls for Captions and Audio Descriptions Heading cell – no response required Heading cell – no response required
415.1.1 Caption Controls Not Applicable
415.1.1 Caption Controls Not Applicable
Chapter 5: Software

Notes: Not Applicable. The Skilljar Platform does not include software.

Criteria Conformance Level  Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.2 section See information in WCAG 2.2 section
502 Interoperability with Assistive Technology Heading cell – no response required Heading cell – no response required
502.2.1 User Control of Accessibility Features Not Applicable
502.2.2 No Disruption of Accessibility Features Not Applicable
502.3 Accessibility Services Heading cell – no response required Heading cell – no response required
502.3.1 Object Information Not Applicable
502.3.2 Modification of Object Information Not Applicable
502.3.3 Row, Column, and Headers Not Applicable
502.3.4 Values Not Applicable
502.3.5 Modification of Values Not Applicable
502.3.6 Label Relationships Not Applicable
502.3.7 Hierarchical Relationships Not Applicable
502.3.8 Text Not Applicable
502.3.9 Modification of Text Not Applicable
502.3.10 List of Actions Not Applicable
502.3.11 Actions on Objects Not Applicable
502.3.12 Focus Cursor Not Applicable
502.3.13 Modification of Focus Cursor Not Applicable
502.3.14 Event Notification Not Applicable
502.4 Platform Accessibility Features Not Applicable
503 Applications Heading cell – no response required Heading cell – no response required
503.2 User Preferences Not Applicable
503.3 Alternative User Interfaces Not Applicable
503.4 User Controls for Captions and Audio Description Heading cell – no response required Heading cell – no response required
503.4.1 Caption Controls Not Applicable
503.4.2 Audio Description Controls Not Applicable
504 Authoring Tools Heading cell – no response required Heading cell – no response required
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”) See WCAG 2.2 section See information in WCAG 2.2 section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion Not Applicable
504.2.2 PDF Export Not Applicable
504.3 Prompts Not Applicable
504.4 Templates Not Applicable
Chapter 6: Support Documentation and Services

Notes: Not Applicable. The Skilljar Platform only provides support documentation for Administrators only, and thus support documentation is not covered in this report.

Criteria Conformance Level Remarks and Explanations
601.1 Scope Heading cell – no response required Heading cell – no response required
602 Support Documentation Heading cell – no response required Heading cell – no response required
602.2 Accessibility and Compatibility Features Not Applicable
602.3 Electronic Support Documentation Not Applicable Not Applicable
602.4 Alternate Formats for Non-Electronic Support Documentation Not Applicable Not part of the Skilljar learner experience
603 Support Services Heading cell – no response required Heading cell – no response required
603.2 Information on Accessibility and Compatibility Features Not Applicable
603.3 Accommodation of Communication Needs Not Applicable
EN 301 549 Report

Notes:

Chapter 4: Functional Performance Statements (FPS)

Notes: Partially Supports. See table for details.

Criteria Conformance Level Remarks and Explanations
4.2.1 Usage without vision Partially Supports

The Skilljar Platform is mostly usable without vision in the areas listed in the Scope of this Document. The features of the Learner Experience are designed to work with keyboard access and voice over technologies.


There are a few exceptions, please refer to WCAG 2.2 Section.
4.2.2 Usage with limited vision Partially Supports

The Skilljar Platform provides browser zoom support as well as contrast and spacing adjustments as listed in the WCAG 2.2 Section. The Skilljar Platform is design to work with keyboard access and voice over technologies.


There are a few exceptions, please refer to WCAG 2.2 Section.
4.2.3 Usage without perception of colour Partially Supports

The Skilljar Platform supports minimum color contrast in most areas of the Learner experience.


There are a few exceptions, please refer to WCAG 2.2 Section.
4.2.4 Usage without hearing Supports

The Skilljar Platform does not include content that is only audio-based.


Skilljar encourages content authors to upload video and audio content with captions and transcripts. 
4.2.5 Usage with limited hearing Supports

The Skilljar Platform does not include content that is only audio-based.


Skilljar encourages content authors to upload video and audio content with captions and transcripts. 
4.2.6 Usage with no or limited vocal capability Not Applicable No operation on the Skilljar Platform requires speech. 
4.2.7 Usage with limited manipulation or strength Partially Supports

The Skilljar Platform does not contain any operations that require fine motor control or simultaneous manual operations.


Review WCAG 2.2 Section to view details about target area sizes. 
4.2.8 Usage with limited reach Partially Supports

The Skilljar Platform aims to be operable with limited reach and limited strength.


Review WCAG 2.2 Section to view details about target area sizes. 
4.2.9 Minimize photosensitive seizure triggers Supports The Skilljar Platform does not contain any strobe or flashing animations or video. 
4.2.10 Usage with limited cognition, language or learning Partially Supports

The Skilljar Platform supports adaptive features to support individuals with limited cognitive, language, and learning abilities to make access simpler and easier.


There are a few exceptions, please refer to WCAG 2.2 Section.
4.2.11 Privacy Supports The Skilljar Platform allows for users to maintain their privacy while using assistive technologies. 
Chapter 5: Generic Requirements

Notes: Not Applicable. Chapter 5 is not Applicable to the Skilljar Platform, the Skilljar Platform does not have closed functionality and so the scoping of Chapter 5 does not apply according to the EN 301 549 V3.2.1 documentation itself.

Criteria Conformance Level  Remarks and Explanations
5.1 Closed functionality Heading cell – no response required Heading cell – no response required
5.1.2 General Heading cell – no response required Heading cell – no response required
5.1.2.1 Closed functionality See 5.2 through 13 See information in 5.2 through 13
5.1.2.2 Assistive technology See 5.1.3 through 5.1.6 See information in 5.1.3 through 5.1.6
5.1.3 Non-visual access Heading cell – no response required Heading cell – no response required
5.1.3.1 Audio output of visual information Not Applicable
5.1.3.2 Auditory output delivery including speech Not Applicable
5.1.3.3 Auditory output correlation Not Applicable
5.1.3.4 Speech output user control Not Applicable
5.1.3.5 Speech output automatic interruption Not Applicable
5.1.3.6 Speech output for non-text content Not Applicable
5.1.3.7 Speech output for video information Not Applicable
5.1.3.8 Masked entry Not Applicable
5.1.3.9 Private access to personal data Not Applicable
5.1.3.10 Non-interfering audio output Not Applicable
5.1.3.11 Private listening volume Not Applicable
5.1.3.12 Speaker volume Not Applicable
5.1.3.13 Volume reset Not Applicable
5.1.3.14 Spoken languages Not Applicable
5.1.3.15 Non-visual error identification Not Applicable
5.1.3.16 Receipts, tickets, and transactional outputs Not Applicable
5.1.4 Functionality closed to text enlargement Not Applicable
5.1.5 Visual output for auditory information Not Applicable
5.1.6 Operation without keyboard interface Heading cell – no response required Heading cell – no response required
5.1.6.1 Closed functionality See 5.1.3.1 through 5.1.3.16 See information in 5.1.3.1 through 5.1.3.16
5.1.6.2 Input focus Not Applicable
5.1.7 Access without speech Not Applicable
5.2 Activation of accessibility features Not Applicable
5.3 Biometrics Not Applicable
5.4 Preservation of accessibility information during conversion Not Applicable
5.5 Operable parts Heading cell – no response required Heading cell – no response required
5.5.1 Means of operation Not Applicable
5.5.2 Operable parts discernibility Not Applicable
5.6 Locking or toggle controls Heading cell – no response required Heading cell – no response required
5.6.1 Tactile or auditory status Not Applicable
5.6.2 Visual status Not Applicable
5.7 Key repeat Not Applicable
5.8 Double-strike key acceptance Not Applicable
5.9 Simultaneous user actions Not Applicable
Chapter 6: ICT with Two-Way Voice Communication 

Notes: Not Applicable. Chapter 6 is not applicable to the Skilljar Platform. The Skilljar Platform does not provide two-way voice communication.

Criteria Conformance Level  Remarks and Explanations
6.1 Audio bandwidth for speech Not Applicable
6.2 Real-time text (RTT) functionality Heading cell – no response required Heading cell – no response required
6.2.1.1 RTT communication Not Applicable
6.2.1.2 Concurrent voice and text Not Applicable
6.2.2.1 Visually distinguishable display Not Applicable
6.2.2.2 Programmatically determinable send and receive direction Not Applicable
6.2.2.3 Speaker identification Not Applicable
6.2.2.4 Visual indicator of Audio with RTT Not Applicable
6.2.3 Interoperability Not Applicable
6.2.4 RTT responsiveness Not Applicable
6.3 Caller ID Not Applicable
6.4 Alternatives to voice-based services Not Applicable
6.5 Video communication Heading cell – no response required Heading cell – no response required
6.5.1 General (informative) Heading cell – no response required Heading cell – no response required
6.5.2 Resolution Not Applicable
6.5.3 Frame rate Not Applicable
6.5.4 Synchronization between audio and video Not Applicable
6.5.5 Visual indicator of audio with video Not Applicable
6.5.6 Speaker identification with video (sign language) communication Not Applicable
6.6 Alternatives to video-based services (advisory only) Advisory – no response required Advisory – no response required
Chapter 7: ICT with Video Capabilities 

Notes: Not Applicable. Chapter 7 is not applicable to the Skilljar Platform as Skilljar does not provide video. There are several options for video hosting that Skilljar supports, all of which support captioning playback. See WCAG 2.2 guidelines for additional information.

Criteria Conformance Level  Remarks and Explanations
7.1 Caption processing technology Heading cell – no response required Heading cell – no response required
7.1.1 Captioning playback Not Applicable
7.1.2 Captioning synchronization Not Applicable
7.1.3 Preservation of captioning Not Applicable
7.1.4 Captions characteristics Not Applicable
7.1.5 Spoken subtitles Not Applicable
7.2.1 Audio description playback Not Applicable
7.2.2 Audio description synchronization Not Applicable
7.2.3 Preservation of audio description Not Applicable
7.3 User controls for captions and audio description Not Applicable
Chapter 8: Hardware 

Notes: Not Applicable. Chapter 8 is not applicable to the Skilljar Platform as this platform is not hardware.

Criteria Conformance Level  Remarks and Explanations
8.1.1 Generic requirements Heading cell – no response required Heading cell – no response required
8.1.2 Standard connections Not Applicable
8.1.3 Colour Not Applicable
8.2 Hardware products with speech output Heading cell – no response required Heading cell – no response required
8.2.1.1 Speech volume range Not Applicable
8.2.1.2 Incremental volume control Not Applicable
8.2.2.1 Fixed-line devices Not Applicable
8.2.2.2 Wireless communication devices Not Applicable
8.3 Stationary ICT Heading cell – no response required Heading cell – no response required
8.3.2.1 Unobstructed high forward reach Not Applicable
8.3.2.2 Unobstructed low forward reach Not Applicable
8.3.2.3.1 Clear space  Not Applicable
8.3.2.3.2 Obstructed (< 510 mm) forward reach Not Applicable
8.3.2.3.3 Obstructed (< 635 mm) forward reach Not Applicable
8.3.2.4 Knee and toe clearance width Not Applicable
8.3.2.5 Toe clearance Not Applicable
8.3.2.6 Knee clearance Not Applicable
8.3.3.1 Unobstructed high side reach Not Applicable
8.3.3.2 Unobstructed low side reach Not Applicable
8.3.3.3.1 Obstructed (≤ 255 mm) side reach Not Applicable
8.3.3.3.2 Obstructed (≤ 610 mm) side reach Not Applicable
8.3.4.1 Change in level Not Applicable
8.3.4.2 Clear floor or ground space Not Applicable
8.3.4.3.2 Forward approach Not Applicable
8.3.4.3.3 Parallel approach Not Applicable
8.3.5 Visibility Not Applicable
8.3.6 Installation instructions Not Applicable
8.4 Mechanically Operable parts Heading cell – no response required Heading cell – no response required
8.4.1 Numeric keys Not Applicable
8.4.2.1 Means of operation of mechanical parts Not Applicable
8.4.2.2 Force of operation of mechanical parts Not Applicable
8.4.3 Keys, tickets and fare cards Not Applicable
8.5 Tactile indication of speech mode Not Applicable
Chapter 9: Web (see WCAG 2.2 section)

Notes: Partially supported. See WCAG 2.2 section of this document for additional details.  

Chapter 10: Non-Web Documents

Notes: Not Applicable. The Skilljar Platform does not include non-web documents.

Criteria Conformance Level  Remarks and Explanations
10.0 General (informative) Heading cell – no response required Heading cell – no response required
10.1.1.1 through 10.4.1.3 See WCAG 2.2 section See information in WCAG 2.x section
10.5 Caption positioning Not Applicable
10.6 Audio description timing Not Applicable
Chapter 11: Software

Notes: Not Applicable. The Skilljar Platform does not include software.

Criteria Conformance Level Remarks and Explanations
11.0 General (informative) Heading cell – no response required Heading cell – no response required
11.1.1.1 through 11.4.1.3 See WCAG 2.2 section See information in WCAG 2.x section
11.5 Interoperability with assistive technology Heading cell – no response required Heading cell – no response required
11.5.1 Closed functionality Heading cell – no response required Heading cell – no response required
11.5.2 Accessibility services Heading cell – no response required Heading cell – no response required
11.5.2.1 Platform accessibility service support for software that provides a user interface See 11.5.2.5 through 11.5.2.17 See information in 11.5.2.5 through 11.5.2.17
11.5.2.2 Platform accessibility service support for assistive technologies See 11.5.2.5 through 11.5.2.17 See information in 11.5.2.5 through 11.5.2.17
11.5.2.3 Use of accessibility services See information in 11.5.2.5 through 11.5.2.17 See information in 11.5.2.5 through 11.5.2.17
11.5.2.4 Assistive technology Not Applicable
11.5.2.5 Object information Not Applicable
11.5.2.6 Row, column, and headers Not Applicable
11.5.2.7 Values Not Applicable
11.5.2.8 Label relationships Not Applicable
11.5.2.9 Parent-child relationships Not Applicable
11.5.2.10 Text Not Applicable
11.5.2.11 List of available actions Not Applicable
11.5.2.12 Execution of available actions Not Applicable
11.5.2.13 Tracking of focus and selection attributes Not Applicable
11.5.2.14 Modification of focus and selection attributes Not Applicable
11.5.2.15 Change notification Not Applicable
11.5.2.16 Modifications of states and properties Not Applicable
11.5.2.17 Modifications of values and text Not Applicable
11.6 Documented accessibility usage Heading cell – no response required Heading cell – no response required
11.6.1 User control of accessibility features Not Applicable
11.6.2 No disruption of accessibility features Not Applicable
11.7 User preferences Not Applicable
11.8 Authoring tools Heading cell – no response required Heading cell – no response required
11.8.1 Content technology Heading cell – no response required Heading cell – no response required
11.8.2 Accessible content creation

See WCAG 2.x section

(If not authoring tool, enter “Not Applicable”)

 See information in WCAG 2.x section
11.8.3 Preservation of accessibility information in transformations Not Applicable
11.8.4 Repair assistance Not Applicable
11.8.5 Templates Not Applicable
Chapter 12: Documentation and Support Services

Notes: Notes: Not Applicable. The Skilljar Platform only provides support documentation for Administrators only, and thus support documentation is not covered in this report.

Criteria Conformance Level  Remarks and Explanations
12.1 Product documentation Heading cell – no response required Heading cell – no response required
12.1.1 Accessibility and compatibility features Not Applicable
12.1.2 Accessible documentation See WCAG 2.2 section See information in WCAG 2.x section
12.2 Support Services Heading cell – no response required Heading cell – no response required
12.2.2 Information on accessibility and compatibility features Not Applicable
12.2.3 Effective communication Not Applicable
12.2.4 Accessible documentation See WCAG 2.2 section See information in WCAG 2.x section
Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable. The Skilljar Platform does not provide relay or emergency service access.

Criteria Conformance Level  Remarks and Explanations
13.1 Relay services requirements Heading cell – no response required Heading cell – no response required
13.1.2 Text relay services Not Applicable
13.1.3 Sign relay services Not Applicable
13.1.4 Lip-reading relay services Not Applicable
13.1.5 Captioned telephony services Not Applicable
13.1.6 Speech to speech relay services Not Applicable
13.2 Access to relay services Not Applicable
13.3 Access to emergency services Not Applicable
Legal Disclaimer

This document seeks to describe Skilljar’s ability to support the applicable standards, subject to our interpretation of those standards. This document is provided “as-is” for informational purposes only and is subject to change without notice. This document does not represent a legally binding claim of compliance. No contractual obligations or duties are to be formed either directly or indirectly by this document. 

Skilljar works to monitor the accessibility of its products and provide updates from time to time and the information included in this document is provided in good faith based on the methods described at the beginning of the document. The information reflects the product as of the date of this report and does not cover subsequent changes or updates. Skilljar does not warrant that this document is correct, complete, up to date, or fit for any particular purpose, and no liability shall arise for any loss, damage, or expense whatsoever, whether direct or indirect, in connection with this document, including (without limitation) any course of action taken on the basis of its content. 

While Skilljar strives for accuracy and compliance with applicable accessibility standards, we acknowledge that there may be instances of non-conformity. We encourage users to report any such instances of non-conformity to us so we can address them promptly.