4 Steps to Create a Customer Onboarding Program

Educate customers on why they need your product, not only on how to use it.

A customer onboarding program looks different at each stage of an organization’s growth journey. Whether you are serving new customers or existing customers, use this four-step process to build a program that encourages product adoption and customer retention through education.

In this eBook, you will specifically learn how to:

1. Define what your current onboarding program looks like and detail its challenges
2. Identify internal stakeholders to gain buy-in for current and future support
3. Develop or upgrade a customer onboarding program
4. Drive customers to your new program

Use this guide to create a learning experience you and your users will love!